Voltride OÜ (Purje tn 8, Tallinn, reg. Code 14871968), hereinafter “Voltride” or “our company,” is the responsible processor of the personal data of its customers. Below is an explanation of how Voltride processes your personal data.

Protecting personal data is critical to our customers and everyone else whose data we process. Therefore, we are extremely responsible and careful to protect the confidentiality of data subjects. Voltride proceeds from the General Data Protection Regulation (EU 2016/679) of the EU and other applicable legal acts when processing personal data.

Our company refers to the privacy policy and provides access to it when concluding a contract and offering services, goods, and/or electronic systems. The privacy policy is informative and does not form part of Voltride’s contract or general conditions.

What is personal data, and what kind of personal data does Voltride process?

Personal data (hereinafter also the ‘data’) directly or indirectly relates to you as a natural person. For clarity, we group personal data into the following categories.

Basic personal data

Given name and surname, username, date of birth and password.

Contact details

Phone number, email address, address, preferred contact channel, and changes made to the contact details.

Information related to payments, evaluation of solvency, and debts

Bank account number, requisite information, VAT number, billing details (invoice date, due date, number, etc.), payment data (payment ID, amount, date), invoice submission method, payment method, information about the direct debit agreement, information about debts, status of debts to third parties, other data necessary for assessing creditworthiness.

Your consents/objections

Information about your consents, their changes and withdrawal, activity logs (time stamps, if necessary), objections to processing personal data, etc.

Other information

Age, gender, language preferences, other set preferences.

Content of communication

The content of communication refers to information exchanged (communication) between two communicating parties using an electronic communications service, e.g., the content of phone calls, e-mails, and SMS. It is important to specify that when you interact with another communication party by phone call, via email, or, for example, by sending text messages (SMS), we do not record or use this content.

Your communication with Voltride

Suppose you contact us as a service provider by using the abovementioned means of communication, for example, by calling our customer service, sending us an email, or contacting us via web chat. In that case, we are one party in the communication. Therefore, we may need or want to record such communication (for example, your communication with customer service to prove that we have a contract with you, you have ordered a service from us, or to improve our customer service, etc.). The same applies to a situation where Voltride has started communication with you.

Anonymous data

We also process anonymous or aggregated data unrelated to you as an individual. We ensure the anonymization process is secure and the outcome completely anonymous. Anonymous data is no longer personal data within the meaning of the General Data Protection Regulation, and, therefore, it does not have to be subject to data protection principles.

When and how do we collect your personal data?

We use cookies on our website. We will ask for your consent to use these cookies, which are not strictly necessary to enable the core functionality of our website and to provide the service you requested when visiting our website. Read our Cookie Policy here.

We receive (collect) your personal data mainly in the following ways:

data you provide us, for example, when you communicate or have a contractual relationship with our company, i.e., you purchase our products, services or register as a user of services, subscribe to our newsletter, respond to our customer satisfaction survey, contact us for information, etc.;
data generated when you use our website;
derived data that we have created based on your personal information, such as user profiles, analytical data, and conclusions based on automated analytical decisions about your possible preferences and interests;
data from other sources, such as other service providers.

On what legal grounds and for what purposes do we process your personal data?

Any processing of personal data must be justified. Therefore, we collect and process your personal data to the extent necessary for specific purposes and for as long as necessary to fulfill such specified purposes.

Voltride processes your personal data according to four legal grounds (legal obligation, contract performance, legitimate interest, and consent) described below. In this Privacy Policy, we have grouped the purposes of processing your personal data based on those four legal grounds. The abovementioned legal grounds are subject to different retention periods for personal data, and you have different rights and options to influence the processing of your data and make choices. More detailed information is provided below.

We may also process anonymous or aggregated data that is not associated with you as an individual. Such data is no longer personal data within the meaning of the General Data Protection Regulation, and, therefore, it does not have to be subject to data protection principles.

Data processing based on a legitimate interest

Legitimate interest means we want to use your personal data to improve our services and promote customer communication and business activities. All of this, however, is not strictly necessary for the performance of a contract. Additionally, we can use such data to create the necessary statistics to make better business decisions and marketing analyses. This way, we can provide our customers with services, products, price solutions, etc., that meet their expectations.

Legitimate interest is, above all, the balance between your and our rights. In modern customer relations, it is assumed that the service provider makes the use of the service and its provision as simple and convenient as possible for the customer. This can be best achieved by also using your personal data.

As the need to process personal data based on a legitimate interest does not arise directly from legislation or contract, but at the same time, there is no need for your prior consent, we have solved this so that you can always contact us and ask for explanations and submit an objection to the waiving of data processing for any of the below purposes.

Processing for marketing purposes based on a legitimate interest can always be disputed if requested. After we have received your objection to the processing for marketing purposes, we will immediately apply the changes to stop it. Implementing these changes (termination of data processing) may take some time (depending on the extent and complexity of the changes to be implemented).

Data processing based on consent

We ask for your consent to use communications service data, without which we can still offer our services, goods, and e-environments. Still, we cannot personalize the service, user experience, and marketing. Consent is also required for direct marketing via electronic communication channels (e.g., email, SMS).

When we ask for your consent, we will provide you with detailed information about the purposes of processing based on consent and how you can withdraw your consent at any time. With your consent, Voltride may process your personal data (including traffic data) for the purposes described below.

You can withdraw your consent at any time by sending an application in writing or in a format that can be reproduced in writing.

Your consent is valid until you withdraw it or until all contracts concluded with you expire.

Data processing for the performance of the contract

The processing of personal data for the performance of the contract is necessary for Voltride to perform the contract entered into with you or to perform the necessary activities before entering a contract with you. This includes the following processing purposes listed below.

Data processing for the fulfilment of a legal obligation

Fulfilling obligations arising from the law includes data processing that we are obligated to carry out, as we are required to do so by law. If data processing is required to fulfill a legal obligation, we at Voltride cannot decide whether to process such personal data, and neither can you. On this legal basis, we process your personal data for the purposes below.

Data processing purposes

– Direct marketing when consent is not required (e.g., by phone).
– General marketing activities related to the provision of products and services (based on data from our systems and does not include extensive profiling).
– Processing for statistical and analytical purposes to identify general trends and correlations (i.e., not to make recommendations targeted at individuals).
– General profiling of customer groups. This means we create a general profile to understand you as a customer better and tailor the services and content accordingly.
– Fraud prevention and risk management.
– Data processing that is required to maintain and develop relations with customers. I managed customer relations (processing queries, communication, and customer service), webchat, and calls with Voltride. Data processing is required for customer service.
– Service and product improvement.
– Processing of traffic data for statistical and analytical purposes. Statistics on failures, sales, consumption, etc. (proactive operation).
– Processing of personal data required for communication with suppliers and partners.
– Processing of personal data required for dispute settlement.
– Direct marketing offers and notifications via email, SMS, or other e-channels (direct marketing).
– Processing traffic data (including personal profiling) for marketing purposes to receive more personalized services, offers, and services.
– Pre-contractual relations. Processing personal data required for preparing a contractual offer at the request of a person and/or providing pre-contractual information.
– Order management. Processing of personal data required for issuing, processing, and completing customer orders.
– Customer management: Processing personal data required for customer communication (entering into contracts, forwarding reminders, etc.).
– Processing of personal data required for delivering products and services.
– Assurance of product and service quality. Processing of personal data required for monitoring, managing, and reporting service quality according to the contract with the customer.
– Management of failures and other incidents affecting the customer’s services (including resolution of incidents and issues related to the performance of the contract; notification). Processing is required to detect technical failures and/or errors in the transmission of electronic communications.
– Billing and payment. Processing personal data required for issuing invoices, calculating fees (local and roaming services), and receiving payments.
– Accounting must comply with the accounting obligation arising from law.
– Processing traffic data required to comply with the service quality requirements provided by law.

What is marketing profiling?

Profiling for marketing purposes means processing where we process your data using data processing technologies, using various statistical or mathematical analysis or prediction methods. This is to establish/detect different relations, probabilities, correlations, patterns, models, marketing profiles, etc. The above allows us to predict or derive customer expectations, preferences, and needs concerning the consumption of the products and services we offer.

Profiling differs from other marketing automated data processing in that it derives or predicts additional data about a person (see examples below) and may contain inconsistencies with reality or the possibility of error. Profiling always involves some possibility of error, as relations are established on mathematical and statistical bases. Suppose there is no possibility of error in assigning an individual to a particular category. This indicates that the processing in question is not profiling under the General Data Protection Regulation.

You have the right to object to processing data related to you for marketing purposes, including marketing profiling, by notifying Voltride by submitting a request in writing or in a format that can be reproduced in writing.

How do we use marketing profiling?

By creating and assigning customer types or profiles, we can analyze customers’ demographic data (age, gender), service usage data, and other aggregated data using various (case-based) internationally recognized statistical analysis methods. Based on the identification data and probability assessment used in the profile analysis, we can determine a specific customer segment, type, or profile (e.g., electric scooter customer) and use this assessment for different marketing decisions (e.g., displaying personalized content, making offers, personalized content, and displaying ads in the e-environments, etc.).

We can predict customer behavior and interest based on the customer’s journey. In this case, we can analyze customer data related to the use of services, website visits, and other purchasing behavior and consumption data. We also use various statistical and profile analysis methods to derive customer behavior patterns, models, and customer types. As a result, we obtain a probability assessment, for example, on how interested the customer would be in ordering and using a particular product, i.e., predicting the customer’s interest, etc.

For how long do we store your personal data?

We will retain your personal data for the time necessary to achieve the purposes established in this Privacy Policy or until an obligation imposed by law requires it to be retained. It should be noted that there are exceptions to the normal retention times in certain cases. For example, some automatic terms of erasure do not apply in cases of debts and disputes. Furthermore, the retention of anonymous data is not subject to these rules, as, in this case, it is no longer personal data.

Voltride takes the necessary measures to ensure that outdated data is erased or made anonymous. The following table summarises our retention principles for personal data.

Personal data storing principles

Retention period after which personal data in our possession is erased or made anonymous, provided that there are no exceptional circumstances (e.g., possible debts).

– Content of communication upon communication transmission – immediately after processing the data.
– Potential customers to whom we have made price offers or provided information on technical readiness but who are not yet our contractual customers—after 6 months.
– Traffic data—after 1 year.
– Your communication with Voltride (emails, recordings of chatbots, etc)—after 2 years.

How do we protect your personal data?

Information security and ensuring appropriate protection of personal data are vital for us. We implement the necessary organizational and IT security measures to ensure the data’s integrity, availability, and confidentiality. These measures include the protection of employees, information, IT infrastructure, internal and public networks, office buildings, and technical equipment. We pay special attention to the protection of personal data. We strive to implement security measures aimed at achieving an appropriate level of data protection and, thus, preventing the disclosure of personal data to unauthorized persons.

We ensure the confidentiality of the content and format of the messages you send. Voltride implements appropriate measures to mitigate risks to the security of communications services and networks. If necessary, we will specify on the website what specific measures Voltride may use to mitigate the risks related to the security of the communications network

Our employees are subject to data confidentiality and protection requirements, receive personal data protection training, and are responsible for fulfilling their responsibilities.

What can you do to protect your personal data?

Although we at Voltride pay great attention to ensuring the security of your personal data, you also have an important role to play in achieving this goal. To this end, please keep your contact information updated at all times. This will ensure that you receive the necessary security information. Before disclosing your personal data to third parties or entering it somewhere, consider whether you know the recipient of the data and how secure it is kept.

Disclosure and sharing passwords, ID card data, and other sensitive information with others is neither permitted nor reasonable.

If you suspect that your personal information has been processed in violation of our Privacy Policy or that it has been disclosed to third parties, please let us know as soon as possible. This will help us resolve the situation as quickly as possible and help reduce potential damage.

How can you exercise your rights and contact us?

If you would like to receive additional information about using your personal data or need assistance, you can always contact our customer service by emailing info@voltride.com.

Suppose you are concerned that your personal information has been processed negligently or in violation of the Privacy Policy. In that case, you can always report it to our personal data protection expert by emailing info@voltride.com. You also have the right to contact the Data Protection Inspectorate or file a claim with the court to protect your privacy rights and personal data (https://www.aki.ee/et).

Once we have properly identified you, we will register your request and provide you with information on the action taken no later than one month of receipt of your request.

What is personal data, and what kind of personal data does Voltride process?

When and how do we collect your personal data?

We receive (collect) your personal data mainly in the following ways:

On what legal grounds and for what purposes do we process your personal data?

What is marketing profiling?

For how long do we store your personal data?

How do we protect your personal data?

What can you do to protect your personal data?

How can you exercise your rights and contact us?

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What is personal data, and what kind of personal data does Voltride process?

When and how do we collect your personal data?

We receive (collect) your personal data mainly in the following ways:

On what legal grounds and for what purposes do we process your personal data?

What is marketing profiling?

For how long do we store your personal data?

How do we protect your personal data?

What can you do to protect your personal data?

How can you exercise your rights and contact us?

Menu

Legal

Follow us

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