Warranty information
End user warranty – READ HERE
Warranty duration
Manufacturer warranty is offered usually for 1 year! As required per EU law, we offer claim coverage for up to 2 years from the purchase date!
There is a problem during warranty period
Email our team about the problem, add as much as info possible, include videos and photos if possible.
Shipping the product in for warranty repairs
Voltride arranges all shipping without any cost during the warranty period (unless the claim is not deemed under warranty).
Customer will be provided shipping labels and the courier will pick up the product for shipping to the repair center.
Repair duration
Depending on the problem, the repairs usually take 1-4 weeks. This does not include shipping time.
Return of the product
After the repairs have been completed Voltride ships back the product with no cost to the customer (if the claim is under warranty).
Warranty terms
End User Warranty applies only to Products sold by Voltride for private use, for the original purchaser. End User Warranty does not apply to aftermarket and professional or commercial use. All Warranty claims must be handled with Voltride Service or by an authorized service partner for a given Product.
Voltride End-User Warranty covers all defects in material and workmanship of the Product caused by the manufacturer, arising or occurring as a result of normal and ordinary use of the Product. Normal wear and tear are not covered by the End User Warranty. Please also refer to the Warranty Exclusions in the Warranty documents below, such as damage by rain, water, overload, not following the instructions given in the User Manual etc.
Technical specifications like top speed, range, climbing ability and braking power are not guaranteed and provided only as a reference. These values cannot form a basis for an End User Warranty claim.
The End User is assumed to regularly check and maintain the Product according to the list provided in the section “Regular maintenance by the End User” in the Warranty document as well as follow the rules for Recharge and Storage.
Voltride End User Warranty terms should be read together with the General Terms and Conditions. In case of discrepancies, End User Warranty terms prevail.
Electric Scooter End User Warranty – CLICK HERE
