Warranty information
End user warranty – READ HERE
Warranty duration
Manufacturer warranty is offered usually for 1 year! As required per EU law, we offer claim coverage for up to 2 years from the purchase date!
There is a problem during warranty period
Email our team about the problem, add as much as info possible, include videos and photos if possible.
Shipping the product in for warranty repairs
Voltride arranges all shipping without any cost during the warranty period (unless the claim is not deemed under warranty).
Customer will be provided shipping labels and the courier will pick up the product for shipping to the repair center.
Repair duration
Depending on the problem, the repairs usually take 1-4 weeks. This does not include shipping time.
Return of the product
After the repairs have been completed Voltride ships back the product with no cost to the customer (if the claim is under warranty).
Warranty terms
Voltride end-user warranty covers all manufacturing defects that occur as a result of normal use of the product within the warranty period. Voltride’s End User Warranty is only valid for the original purchaser of the equipment and only covers equipment purchased by a private individual for personal use. Technical specifications such as ride distance and climbing ability are dependent on riders’ weight, road conditions, speed, and wind direction. These are not guaranteed but are given as a point of comparison. These values cannot be the basis for a warranty claim.
The end-user warranty does not apply to equipment purchased second-hand and/or equipment purchased for commercial purposes. In the case of products purchased by companies, the factory warranty period, as indicated in the technical specifications table on the product page, shall apply. If the factory warranty is not indicated on the product page, then the product does not have factory warranty coverage.
Technical specifications like top speed, range, climbing ability and braking power are not guaranteed and provided only as a reference. These values cannot form a basis for an End User Warranty claim.
Voltride End User Warranty terms should be read together with the General Terms and Conditions. In case of discrepancies, End User Warranty terms prevail.
